Monitor your Amazon account health automatically. Defect rate, late shipment rate, policy violations: get alerted before metrics cross dangerous thresholds.
Start free trialAccount health metrics can quietly deteriorate until they trigger enforcement action. Jarvio monitors your key metrics (Order Defect Rate, Late Shipment Rate, Pre-Fulfillment Cancel Rate) and alerts you when any metric approaches Amazon's threshold. Catch problems before they become suspensions.
Jarvio tracks your account health metrics daily via the SP-API. Order Defect Rate, Late Shipment Rate, and other key indicators are monitored automatically with no manual login required.
Set warning thresholds below Amazon's enforcement limits. Get alerted when metrics approach danger zones, not after they've already crossed. A 0.7% ODR alert gives you time to fix issues before hitting the 1% suspension trigger.
See how your account health metrics trend over time. Identify patterns like seasonal spikes in returns, fulfillment issues with specific carriers, or recurring policy warnings tied to specific ASINs.
Suppressed listings, policy warnings, and performance notifications are flagged immediately. Your team is alerted via Slack or email before issues escalate into enforcement actions.
Amazon's account health system operates on a rolling basis. Your Order Defect Rate, Late Shipment Rate, and Pre-Fulfillment Cancel Rate are recalculated continuously. A single bad week of A-to-Z claims can push your ODR from a safe 0.4% to a warning-level 0.8%, and most sellers do not notice until they receive an automated warning from Amazon.
The challenge is that Amazon's own notifications arrive late. By the time you get an email about a metric crossing a threshold, the damage is already done. Jarvio solves this by monitoring your metrics daily and alerting you at custom thresholds you set yourself: for example, triggering an alert when ODR hits 0.6% so you have time to investigate and resolve the underlying issues before reaching the 1% enforcement limit.
Jarvio pulls account health data directly from the Amazon SP-API, covering the core metrics Amazon uses to evaluate seller performance:
When you set up account health monitoring, you configure two things: which metrics to track and what thresholds trigger alerts. Most sellers set their alert thresholds at 60 to 70% of Amazon's enforcement limit. For example, if Amazon suspends at 1% ODR, you set your Jarvio alert at 0.6%.
When a threshold is crossed, Jarvio sends an alert to your configured channel (Slack, email, or both) with the current metric value, the trend direction, and which specific orders or ASINs are contributing to the problem. This gives you actionable information, not just a warning number.
For teams, Jarvio can also create a task automatically in Asana, ClickUp, or Notion, assigning it to the team member responsible for account health. The task includes all the relevant data so the assignee can start investigating immediately without logging into Seller Central first.
Account health issues rarely exist in isolation. A spike in ODR is usually caused by product quality problems (which show up in review monitoring), late shipments (which connect to inventory management), or listing accuracy issues (which tie to listing optimization).
Jarvio's value is connecting these dots. When your ODR rises, the alert includes context: "2 of 3 A-to-Z claims this month came from ASIN B08RT2, which also has 4 recent negative reviews mentioning packaging damage." That context turns a generic warning into a specific action plan.
For sellers managing multiple accounts or brands, Jarvio monitors all accounts from a single dashboard. Agencies can set up per-client account health monitoring with alerts routed to the team member responsible for each account.
Transparency matters. Jarvio monitors account health and prepares documentation, but it does not interact with Seller Central's web interface directly. It cannot submit appeals, respond to policy warnings in the Seller Central portal, or click buttons on your behalf. When an appeal is needed, Jarvio gathers the data (affected ASINs, metric history, contributing orders) and prepares a structured document you can use as the basis for your appeal. You submit it yourself through Seller Central.
This distinction matters because Amazon requires appeals to come directly from the account holder. Having Jarvio prepare the documentation saves hours of data gathering while keeping you in control of the submission process.
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