How much money does Amazon typically owe sellers?

Most FBA sellers are owed 1-3% of their annual revenue in unclaimed reimbursements. For a seller doing $200K/year, that's $2,000-$6,000. Larger sellers often find $10,000+ in their first audit.

How far back can I claim reimbursements?

Amazon's reimbursement window is 18 months for most claim types, though some categories have shorter windows. The sooner you check, the more you can recover.

Does Jarvio charge a commission on recovered reimbursements?

No. Zero commission. Reimbursement scanning and claim preparation are included in your Jarvio subscription. 100% of what Amazon reimburses goes to your account.

Is filing reimbursement claims against Amazon's terms of service?

No. Reviewing your reports and filing legitimate claims through Seller Support is fully within Amazon's policies.

How to Find Out If Amazon Owes You Money (FBA Reimbursements)

Amazon's FBA system processes millions of units every day. Inventory gets lost in warehouses, damaged during transfers, and mishandled on returns. Most sellers are owed money they don't know about. The typical FBA seller has 1-3% of annual revenue sitting in unclaimed reimbursements. On a $500K business, that's $5,000 to $15,000. Here's how to find it.

Five Ways Amazon Ends Up Owing You Money

Lost Inventory

Units that Amazon's system received into the warehouse but can no longer locate. They were checked in, then vanished. Amazon is supposed to reimburse automatically, but many cases slip through.

Damaged by Amazon

Units damaged during storage, transfer between warehouses, or during fulfillment. Not customer damage. Amazon's own handling. You're owed the product value.

Inbound Shipment Discrepancies

You shipped 200 units. Amazon checked in 194. Those 6 missing units are reimbursable if Amazon can't locate them within 90 days of receipt.

Customer Returns Not Restocked

Customer gets refunded, Amazon marks the item as 'returned,' but it never makes it back to your sellable inventory. You gave the refund but never got the product back.

Fee Overcharges

Amazon measures your product and assigns a size tier that determines your FBA fees. If their measurements are wrong, and they often are, you're paying more per unit than you should. This one is ongoing, costing you money on every single sale.

How to Check Manually (The Hard Way)

Here's how to audit your own account in Seller Central. Fair warning: this takes 3-5 hours for the first audit.

Download the Inventory Adjustments Report

Go to Reports > Fulfillment > Inventory Adjustments. Pull the last 90 days. Filter by reason codes M (misplaced), P (found), E (expired), D (damaged). Any M without a matching P within 30 days is potentially reimbursable.

Pull the Customer Returns Report

Reports > Fulfillment > FBA Customer Returns. Look for items where the customer was refunded but the 'Status' never shows a restock event.

Reconcile Every Inbound Shipment

Inventory > Shipments. For every shipment in the last 18 months, compare 'Units Shipped' vs 'Units Received.' Any discrepancy greater than 0 is worth investigating.

Check the Fee Preview Report

Reports > Fulfillment > Fee Preview. Look at the 'Product Size Tier' and 'Item Package Weight' for each ASIN. Compare against your actual product dimensions.

File Cases in Seller Support

For each discrepancy: open a case, include the ASIN, transaction/adjustment ID, quantity, date, and what you believe is owed. Be specific.

Follow Up Relentlessly

Amazon's first response is often a rejection or request for more information. Respond within 48 hours with additional evidence. Some cases require 2-3 rounds.

This process works. But it takes 3-5 hours for an initial audit, and 1-2 hours per month to maintain. If you're managing 50+ ASINs, the math gets worse.

Automate this with Jarvio; no coding required.

Start free trial

Or, Ask Jarvio to Find Your Money

Instead of spending a day in spreadsheets, here's what happens when you ask Jarvio:

Jarvio

Check if Amazon owes me any reimbursement money from the last 90 days.

Scanning your inventory adjustments, inbound shipments, customer returns, and fee data... Found 23 reimbursement-eligible events: 📦 14 units lost in warehouse (4 ASINs): est. $847.20 🔄 6 customer returns not restocked, est. $312.50 🚚 3 inbound shipment discrepancies, est. $198.00 Total estimated recoverable: $1,357.70 All 23 cases documented with ASINs, quantities, transaction IDs, dates, and deadline dates. Ready to submit through Seller Support.

Do this automatically going forward.

Weekly reimbursement scan activated. Every Monday I'll check for new eligible events and prepare claims. You'll get a Slack summary with anything I find. No commission. No percentage. This is part of your subscription.

Find Out What Amazon Owes You →

How to Find Out If
Amazon Owes You Money
(FBA Reimbursements)